Terms & Conditions
Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions (hereafter referred to as "T&C's"). If you have any questions or feel unsure about any of the content please contact Customer Service Team before placing an order via email: email@example.com. Print these Terms & Conditions and keep a copy of them for your reference.
We have written these T&C’s with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.
Here’s the terminology:
- Contract - means any purchase of items from our site between us and you for which these T&C’s are used for.
- Conditions - means the standard T&C’s of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.
- Goods - means the products or services which we have sold to you in accordance with our T&C’s. We – means FORA, and “us” and “our” shall hold the same meaning.
Within these T&C’s we shall use headings to aid your understanding of the document.
2. ABOUT US
If you have any questions, queries or concerns no matter how big or small we’ll give you the best advice we possibly can. Please contact our support team via e-mail at firstname.lastname@example.org We aim to respond to all e-mail queries within 24 hours, Monday through Friday.
Any transaction you enter into with us through our official website (fora.pt) is entered into with FORA, our legal entity which owns the FORA brand, and owns and operates this website. Our official company details are:
Name: VBB - UNIPESSOAL LDA
VAT (number): 510 879 500
Address: Rua Fernanda Seno N6, 7005-485 Évora, Portugal
3. ABOUT THE USE OF THIS WEBSITE AND OUR COMMUNICATION
These terms and conditions will apply to all usage and orders placed on this site. Customers accessing the website will be responsible for compliance with local legislation.
We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.
As part of our effort to make further improvements to our services we provide to our customers, telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.
All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.
4. CUSTOMER OBLIGATIONS
- You are aged 16 or over and you are not registered blind or partially sighted;
- You are in possession of a written prescription for your spectacles (that includes your pupil distance for both eyes) that has been given to you by a suitably qualified person in the last 24 (twenty-four) months (or 12 (twelve) months if you are aged 70 or over);
- Upon request, you will supply accurate details of your current prescription (including any notes on the prescription).
6. PRICING POLICY
7. DELIVERY CHARGES
Please check our shipping page page for further details.
All credit card and debit card holders are subject to validity checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
9. DESCRIPTION OF PRODUCTS AND AVAILABILITY
10. SHOPPING, REGISTERING AS A CLIENT AND PLACING AN ORDER
If you wish to place an order, select the desired pair of glasses, including your chosen color and press the “Add to Basket" button. When you have finished shopping, click on the "Place Order" button. This starts the payment process. Check your details carefully and enter the address you want your order delivered to.
Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you to not receive our messages.
You are solely responsible for any abuse of your account such as when someone else places an order using your password. When placing an order, you have agreed that these Terms and Conditions apply to such order. If you suspect your account is being abused, please contact our Customer Service Team email@example.com
We send the goods that you have ordered through TNT, FedEx or DHL depending on your location. The place of delivery is deemed to be the shipping/delivery address that you provide in your order. If you have provided us with the wrong address or would like to change it, please contact us within 24 hours of placing your order. Unfortunately, we are unable to change the delivery address after this period of time.
We aim to deliver your order within a maximum period of up to 6 business days however unfortunately; we are unable to guarantee this.
If you are not at home during the day our carrier will attempt a new delivery in the following day(s). They will also provide the option for a scheduled delivery time. It is important that you give the right address when placing the order. Please note it's not possible to have your order delivered to a P.O. Box.
If the goods are lost or damaged in transit, please let us know within 15 business days after, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund.
Please check our returns & exchanges page for further details.
12. RETURNS & EXCHANGE PROCESS
Items purchased from FORA online shop cannot be exchanged or returned at stores selling FORA (including our own shops). Items purchased on sale can only be exchanged.
FORA is not responsible for shipping costs that may incur regarding the exchange / return of a product. Refunds for returned products will be made as soon as possible, 30 days at the latest, after FORA’s office receives the returned product(s) and checks if they have not been worn and in like-new condition with the original packaging. The refund will be made to the credit / debit card you used for the order in question or via wire transfer in the case of a MB reference payment. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by FORA sunglasses company.
In the event that the wrong product has been sent to you, we will refund the amount you paid for your purchase with us. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.
If the goods are lost or damaged in transit, please let us know within 15 days from the time your order was placed, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund.
Exchanges or returns should be sent to the following address:
FORA HQ – Av. 24 de Julho 4B, armazém 8, 1200-480 Lisboa - Portugal
Certain conditions may invalidate warranty coverage including but not limited to:
• Excessive wear
• Visible scratches
• Warped acetate from exposure to extreme heat
• Any type of abuse or mistreatment
For warranty or replacement service, please contact our Customer Service Team firstname.lastname@example.org
14. FRAME INFORMATION & CARE
For all our frames we use cellulose acetate. This high grade, natural material can be formed to fit your face and features, and will need to be adjusted for the best personal fit when needed. Please visit one of our FORA stores or an authorized dealer for these adjustments.
From normal wear, frames and lenses can accumulate dirt and dust. For a regular cleaning routine, please use a microfiber cleaning cloth and cleaning spray. Do not use solvents (e.g. alcohol or acetone) or aggressive detergents which may alter the features of the glasses.
To protect your glasses, store frames in a cool and dry place. Places with increased amounts of humidity can rust frame hardware. Avoid exposure to high temperatures such as the heat in a car without conditioning (e.g. car dashboard) because high temperatures may alter the features of the glasses. Replace the sun lenses if damaged (e.g. scratched lenses). Use only original accessories and spare parts.
For the best protection, please store eyewear in the case provided.
15. LENS CARE & PROTECTION
However, this eyewear is not suitable for:
1. Direct observation of the sun or for viewing solar eclipses.
2. Protection against artificial light sources (e.g. solaria).
3. Use as eye protection against mechanical impacts hazards, during which the sunglasses could break, causing face or eyes injuries.
4. Driving at night, twilight or under condition of dull light.
Sensitivity to light and glare especially in cases of bright sunlight and strong sun glare, such as on snowfields, at the beach or at sea, varies from one person to another, but it must be considered that the lightest filters categories 0 and 1, reduce solar radiation only slightly in the visual field whilst guaranteeing excellent protection in the UV area.
We use many different lens materials and coatings in our collection. Some lenses are polarized. Polarization is a film affixed in the lens to block glare from the sun. This does not increase the UV protection of the lenses.
For organic material lenses, please use a microfiber cloth and cleaning spray to remove dirt and dust. If you have a lens coating such as a mirror coating, please keep lenses dry as to not erode the coating. Do not expose your eyewear to harsh chemicals or detergents. Cleaning lenses with anything other than the provided microfiber cleaning cloth could result in scratches on the lenses.
16. COMPLAINTS PROCEDURE
at the earliest possibility clearly explaining the feedback you have. We endeavor to reply to any customer complaints as soon as possible and within a maximum of 15 days.
17. DATA PROTECTION, PRIVACY AND SECURITY
19. LIABILITY AND INDEMNITY
20. APPLICABLE LAW
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These terms were last changed in June 2019.
In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control. This may include changes to legislation, regulations or restrictions placed by government.
These Terms and Conditions and any document referred to in them represent entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.