Returns & Exchanges
1. WHERE DO YOU SHIP?
2. HOW LONG SHOULD IT TAKE FOR MY GLASSES TO ARRIVE?
Please check our shipping page for further details.
3. CAN I RETURN / EXCHANGE MY ORDER?
All merchandise must be returned/exchanged unworn and in like-new condition with the original packaging. Items must be returned accompanied by the official documentation (original receipt).
4. WHICH PAYMENT METHOD DO YOU ACCEPT?
5. I DON’T KNOW THE SIZE OF THE SUNGLASSES / GLASSES?
6. DO YOU HAVE DIFFERENT TYPES OF LENSES?
7. WHAT KIND OF PROTECTION DO YOUR GLASSES / SUNGLASSES HAVE?
Please check our terms & conditions page for further details.
8. HOW DO I BUY PRESCRIPTION GLASSES?
If you wish to buy in person you can take your glasses to one of our flagship stores (Chiado or Prata) where our optical technicians can help you select the right style, customize your frames with different ZEISS® lenses, and fill your prescription in 20 minutes.
9. WHICH CARRIER DO YOU USE?
10. WHERE CAN I BUY MY GLASSES OR SUNGLASSES IN-STORE?
Please check our locations page for further details.
11. DO YOU OFFER WARRANTY?
Certain conditions may invalidate warranty coverage including but not limited to:
• Excessive wear
• Visible scratches
• Warped acetate from exposure to extreme heat
• Any type of abuse or mistreatment
For warranty or replacement service, please contact our customer support team at email@example.com