Returns & Exchanges
Name: VBB – UNIPESSOAL LDA
Phone Number: (+351) 213 970 912
Address: Av. 24 de Julho 4B - armazém 8, 1200-480 Lisboa, Portugal
- Customer A submits an order of 276€ (eg.: 2 pairs of sunglasses, 138€ each). - Free shipping is applied (order greater than 250€)
- Destination Country (eg: France – 10€)
- Customer A returns one pair to FORA (138€)
- Final order value is now 138€
- The overall return value will be 128€ (138€ - 10€ = 128€).
Refunds for returned products will be made as soon as possible, 30 days at the latest, after FORA’s office receives the returned product(s) and checks if they have not been worn and are in like-new condition with the original packaging. The refund will be made to the same method of payment used in the order. Please note that additional duties, taxes or any additional charge that you may incur will not be refunded by FORA.
For refunds, we deduct 5€ (per item*) to cover restocking costs.
Additionally, refunds for single vision prescription lenses, blue-light-blocking lenses and/or polarized lenses are subject to a penalty fee of 20% of the overall order value.