Returns & Exchanges

We offer a 14-day no-quibble returns policy from the delivery date of your package. You may request to return or exchange any item.

In order to receive a return/exchange authorization please send us an email to with the order number at the earliest opportunity. Your opinion is everything to us so please explain the reason for your exchange/return so we can keep improving our product and service.

All merchandise must be exchanged/returned to FORA HQ unworn and in like-new condition with the original packaging. The order confirmation or invoice must be presented in order to exchange/return the article.

Items purchased on our official online store ( can only be returned or exchanged via email authorization ( and cannot be returned or exchanged at any store selling FORA products, including our own.

Returns and exchanges should be sent to our office address below with the following shipping details:
Phone Number: (+351) 213 970 912
Address: Avenida 24 de Julho 4B - armazém 8, 1200-480 Lisboa, Portugal

FORA is not responsible for shipping costs that you may incur regarding the return/exchange of a product.

For all orders delivered in Portugal, free shipping is applied. If all items in the order are returned, the standard shipping (5€ Mainland/10€ Islands) will be deducted from the refund amount.

For international shipments, free express shipping is applied for orders over 250€. In the specific case where free shipping is applied and the updated order value with the returned product(s) is now less than 250€, the standard shipping cost (shipping rates) for the selected destination will be subtracted to the returned value.

- Customer A submits an order of 296€ (eg.: 2 pairs of sunglasses, 148€ each). - Free shipping is applied (order greater than 250€)
- Destination Country (eg: France – 15€)
- Customer A returns one pair to FORA (148€)
- Final order value is now 148€
- The overall return value will be 138€ (148€ - 15€ = 133€).

Refunds for returned products will be made as soon as possible, 30 days at the latest, after FORA’s office receives the returned product(s) and checks if they have not been worn and are in like-new condition with the original packaging. The refund will be made to the same method of payment used in the order. Please note that additional duties, taxes or any additional charge that you may incur will not be refunded by FORA.

For refunds, we deduct 5€ (per item*) to cover restocking costs.

In the event that the wrong product has been sent to you, we will fix this issue by sending you the correct item absent of shipping costs, once we have received the wrong item from you. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.

If the goods are lost or damaged in transit, please let us know within 15 days from the time your order was placed, so that we can issue a claim with the carrier. We will offer you the choice between a replacement or a full refund.

If a customer decides to cancel or reject the delivery of his/her order (package) together with the carrier without previously noticing our office staff (via, then FORA will not be responsible for the cost of the return shipping as well as costs of taxes and customs fees (if applicable).

In the specific case that a customer orders 5 (five) or more frames in one single order and decides to return all frames, a penalty fee of 10% will be applied to the overall order value. 

Refunds for s
ingle vision prescription lenses and blue-light-blocking lenses  are subject to a penalty fee of 20% of the lens amount. Additionally, refunds for polarized lenses and customized lenses are subject to a penalty fee of 10% of the lens amount.