Returns & Exchanges
Returns & Exchanges
1. EXCHANGE / RETURN PERIODWe offer a 30-day no-quibble returns policy from the delivery date of your package. You may request to return or exchange any item except in the specific cases when prescription lenses have been applied.
2. AUTHORIZATIONWe offer a 30-day no-quibble returns policy from the delivery date of your package but in order to receive a return/exchange authorization please just send us an email to firstname.lastname@example.org with the order number at the earliest possible. Your opinion is everything to us so please explain on the email the reason for your exchange/return so that we can keep improving every day.
3. CONDITIONSAll merchandise must be exchanged/returned to FORA HQ unworn and in like-new condition with the original packaging. Items must be returned accompanied by the official documentation (original receipt).
4. AVAILABLE EXCHANGE / RETURN CHANNELItems purchased on our official online store (fora.pt) cannot be returned or exchanged at any store selling FORA products, including our own stores. Thus, can only be returned or exchanged via email authorization (email@example.com).
5. LOCATIONReturns and exchanges should be sent to our office address below with the following shipping details: Name: VBB – UNIPESSOAL LDA Phone Number: (+351) 213 970 912 Address: Av. 24 de Julho 4B - armazém 8, 1200-480 Lisboa, Portugal
6. SHIPPING COSTSFORA is not responsible for shipping costs that may incur regarding the return/exchange of a product. In the specific case when free shipping is applied and the updated order value with the returned product(s) is now less than 250€, the standard shipping cost (shipping rates) for the selected destination will be subtracted to the returned value. Example - Customer A: - Submits an order of 256€ (ex: 2 pairs of sunglasses, 128€ each). - Free shipping is applied (order greater than 250€). - Destination Country (ex: France – 10€). - Customer A returns one pair to FORA HQ (128€). - Final order value is now 128€. - The overall return value will be 118€ (128€ - 10€ = 118€).
Refunds for returned products will be made as soon as possible, 30 days at the latest, after FORA’s office receives the returned product(s) and checks if they have not been worn and in like-new condition with the original packaging. The refund will be made to the credit/debit card used for the order in question or via wire transfer in the case of a MB payment. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by FORA sunglasses company.
For refunds, we deduct 5€ (per item*) to cover restocking costs.
*Additionally for Single visions prescription lens and/or Polarised lenses are subject to a penalty of 20% of RRP.