Returns & Exchanges

 

1. EXCHANGE / RETURN PERIOD

We offer a 30-day no-quibble returns policy from the delivery date of your package. You may request to return or exchange any item except in the specific cases when prescription lenses have been applied.

2. AUTHORIZATION

We offer a 30-day no-quibble returns policy from the delivery date of your package but in order to receive a return/exchange authorization please just send us an email to orders@fora.pt with the order number at the earliest possible. Your opinion is everything to us so please explain on the email the reason for your exchange/return so that we can keep improving every day.

3. CONDITIONS

All merchandise must be exchanged/returned to FORA HQ unworn and in like-new condition with the original packaging. Items must be returned accompanied by the official documentation (original receipt).

4. AVAILABLE EXCHANGE / RETURN CHANNEL

Items purchased on our official online store (fora.pt) cannot be returned or exchanged at any store selling FORA products, including our own stores. Thus, can only be returned or exchanged via email authorization (orders@fora.pt).

5. LOCATION

Returns and exchanges should be sent to our office address below with the following shipping details: Name: VBB – UNIPESSOAL LDA Phone Number: (+351) 213 970 912 Address: Av. 24 de Julho 4B - armazém 8, 1200-480 Lisboa, Portugal

6. SHIPPING COSTS

FORA is not responsible for shipping costs that may incur regarding the return/exchange of a product. In the specific case when free shipping is applied and the updated order value with the returned product(s) is now less than 250€, the standard shipping cost (shipping rates) for the selected destination will be subtracted to the returned value. Example - Customer A: - Submits an order of 256€ (ex: 2 pairs of sunglasses, 128€ each). - Free shipping is applied (order greater than 250€). - Destination Country (ex: France – 10€). - Customer A returns one pair to FORA HQ (128€). - Final order value is now 128€. - The overall return value will be 118€ (128€ - 10€ = 118€).

7. REFUNDS

Refunds for returned products will be made as soon as possible, 30 days at the latest, after FORA’s office receives the returned product(s) and checks if they have not been worn and in like-new condition with the original packaging. The refund will be made to the credit/debit card used for the order in question or via wire transfer in the case of a MB payment. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by FORA sunglasses company.

For refunds, we deduct 5€ (per item*) to cover restocking costs.

*Additionally for Single visions prescription lens and/or Polarised lenses are subject to a penalty of 20% of RRP.

8. WRONG PRODUCT SENT

In the event that the wrong product has been sent to you, we will fix this issue by sending you the correct item absent of shipping costs, once we have received the wrong item from you. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.

9. LOST OR DAMAGED IN TRANSIT

If the goods are lost or damaged in transit, please let us know within 15 days from the time your order was placed, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund.

10. REJECTION OF DELIVERY PACKAGE

If a customer decides to cancel or reject the delivery of his/her order (package) together with the carrier without previously noticing our office staff (via orders@fora.pt), then FORA will not be responsible for the cost of the return shipping as well as costs of taxes and customs fees (if applicable).

11. PENALTY FEE

In the specific case that a customer orders 5 (five) or more items (sunglasses or optical frames) in one single order and decides to return all items, a penalty fee of 10% will be applied on the overall order value. This fee will be used to cover the logistics cost associated with the order such as handling, packing, shipping and receiving the returned order.