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Terms & Conditions

TERMS AND CONDITIONS

 

1. OWNERSHIP OF THE DOMAIN NAME fora.pt

The website http://www.fora.pt is owned by VBB, Limited Company, located at Rua Fernanda Seno número 6, CP 7005-485 in Évora, Portugal, registered at the Commercial Registry Office under the sole registry and tax identification number of 510879500, hereinafter designated by the commercial brand “FORA”.

For any information or explanation regarding the website “www.fora.pt” or any of the present General Terms of Use and Purchase (GTUP), you can contact FORA using any of the following means: email: info@fora.pt; mail: Av. Álvares Cabral, 28A, 1250-018, Lisboa, Portugal; telephone: +351 21 1534451, under the following working hours: from 10:00h to 13:00h and from 14:00h to 19:00h, Monday to Friday.

 

2. OBJECT AND CONTEXT OF APPLICATION

The present General Terms of Use and Purchase are applied to visitors of the website www.fora.pt as well as to any transactions of a commercial nature that take place through the online store available in it.

Navigation, as well as purchase of any item in the referred website, imply the binding acceptance of the present General Terms of Use and Purchase by the user and client.

FORA reserves the right to change these General Terms of Use and Purchase without any previous warning, with any changes to be published on the website www.fora.pt

 

3. CONTENT INFORMATION

All content and information on www.fora.pt and its subdomains are property of FORA, therefore use, reproduction, copy and diffusion by other means of logos, texts, images and videos featured on the website are subject to previous authorization.

FORA reserves the right to modify, at any time, any information or commercial offering presented about: products, prices, campaigns, commercial terms and services.

All efforts have been made so that the information here presented is free from typographical errors and, at any time that these occur, FORA will, as soon as possible, correct them.

The photographs presented on the website are for informative purposes only. As such, FORA recommends that the Client checks the detailed product description in order to obtain complete information about its characteristics.

 

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

All texts, comments, works, illustrations, and images reproduced or represented on the website www.fora.pt are protected by the respective copyrights, worldwide. This way, and according to the Copyright and Related Rights Code, their use is only allowed for private purposes, without prejudice of more restrictive dispositions of the aforementioned Code. Any reproduction or partial representation of the website www.fora.pt or of any elements in it included is strictly forbidden, by penalty of prosecution to the fullest extent of the law. 

 

5. RESPONSABILITY

All products commercialized in the website www.fora.pt are in conformity with the Portuguese legislation.

FORA declines any responsibility in cases where an order violates the receiving country’s legislation. It is up to the Customer to verify with the respective local authorities any import or usage conditions of the products to be ordered.

FORA is not responsible for any damage from interference, computer viruses, malfunctions or operating system disconnections that may prevent, temporarily, the access, navigation in the website or the providing of services to Users.

 

6. REQUIREMENTS FOR CUSTOMERS AND USERS

The Client and User commits to fulfil and respect the present General Terms of Use and Purchase, namely:

  1. To abstain of using the website www.fora.pt for any activities that go against public morals, that are unlawful or are against rights or interests of third parties.
  2. Not to use any false identities
  3. To correctly provide personal data and addresses, for FORA to accurately process orders
  4. To abstain from performing any actions when not of legal age to, and not authorized by parents or guardians, FORA reserves the right to delete any user accounts found in contempt of these terms.

FORA declines any responsibility for order delays or being unable to fulfil an order, namely in the delivery process, arising from incorrect data provided by the Customer.

 

7. PRIVACY AND PERSONAL DATA PROTECTION

According to Law nr. 67/98, from October 26th, about Personal Data Protection, we inform that the use of personal data collected at www.fora.pt is of the responsibility of FORA, located in the address referred to in 1 (one).

Data collected on this website is meant for order processing and communicating with Customers, processing information requests and eventual complaints, statistical analysis as well as direct marketing

All Customers have the right to access, rectify, cancel and oppose their database, you may do so by contacting the addresses shown in 1 (one).

FORA is registered with the National Committee For Data Protection.

The Customer expressly authorizes FORA to send information about products and services which might be of the Customer’s interest, utilizing its personal data for direct marketing through any means of communication, namely electronic mail, SMS, MMS or other automated calling procedures. FORA will not sell or share its client database with third parties.

FORA cookie policy

Cookies are small text files sent by websites you visit and which are stored on your computer. They are widely used for the operation of the websites, or to increase their efficiency, as well as to provide information to the owners of the site.

FORA uses cookies to collect information about how visitors use its website. Cookies collect information anonymously, including the number of visitors, the sites where they come from and which pages they visited.

 

8. ONLINE ORDERS

FORA informs that prices charged in www.fora.pt are exclusive to the FORA Online Shop and that prices in physical FORA shops may vary.

Retail prices are presented in euros. Due VAT is included in all prices for purchases within European Union.

Shipping costs shall be assumed by the Customer and added to the total price of products selected. The Customer will be informed of these charges and prices before confirming the request and completing the buying process.

Costs

Validation of the purchase order implies that the Customer is aware of and accepts, explicitly, the present General Terms of Use and Purchase. Data recorded by FORA constitutes proof of the set of transactions that take place between FORA and the Customer. It is FORA responsibility to archive the electronic document that formalizes the contract and to keep it accessible.

As soon as your purchase is finished, you will receive an automated e-mail to confirm the transaction. If the data is not correct you can immediately ask for its amendment, or even the annulment of the purchase to info@fora.pt

The purchase of products marketed in www.fora.pt accepts the following forms of payment:

 

9. PRODUCT AVAILABILITY

FORA’s online product catalogue is independent of its physical stores, both in prices and stock quantities.

FORA only handles an order placed by a Customer after the respective payment confirmation, therefore FORA cannot guarantee product availability until the beginning of the above-mentioned process.

Any delay in the dispatch of products, in contrast with the estimated dates of delivery, does not give the Customer any right to compensation.

 

10. SHIPPING RATES

The delivery costs depend on the category of products and the type of delivery chosen.

Please, check the shipping & delivery page.

 

11. CONSUMER GOODS GUARANTEE AND AFTER-SALES SERVICE

In accordance with Decree-Law no. 67/2003, of 8 April, with amendments introduced by Decree-Law n. 84/2008, of 21 May, all goods sold by FORA are covered by a guarantee of conformity of the goods for the warranty period provided for in the law.

If the product purchased is defective, the Customer should report the situation to the FORA Customer Support, stating order number and a description of the defect. The cost of the return or collection of articles within the warranty period will be assumed by FORA.

After receiving the product, FORA will verify the claim and, in any proven case of lack of conformity, the product will be replaced or returned. In this case, FORA will replace the article and ship it to the Customer’s address at no additional cost.

 

12. APPLICABLE LAW

All purchases made on the website www.fora.pt are subject to Portuguese legislation. Any conflict or differences in the interpretation of the General Terms of Use and Purchase will be submitted to the Court District of Lisbon, Portugal, with the express waiver of any other.

The present General Terms of Use and Purchase were updated on the 26st of October, 2016.