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shipping

SHIPPING INFO

Goods will be dispatched on regular working days, Monday to Friday. Orders are shipped by TNT, except orders to Portugal which will be sent by SEUR. When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order on tnt.com or seur.pt for orders to Portugal.

 

SHIPPING RATES

PORTUGAL

Envio gratuito a partir de 300€

Correio normal CTT - €5

 

SPAIN

Free delivery on all orders over €300

Standard delivery charge €9

 

UNITED KINGDOM

Free delivery on all orders over £300

Standard delivery charge / £12

EU / OTHER COUNTRIES

Free delivery on all orders over €300

Standard Delivery Charges:

All EU Countries / €12
Other countries (rest of the world) / €25

 

PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION.

 

FREE SHIPPING

Costumer gets the free shipping once he reaches the value that is explained on the shipping rates. 

ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order.

SHIPPING CONFIRMATION

Your order will be dispatched within 2 days from the time it is placed. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. This email will include carrier and tracking info for your parcel.

ENCOMENDAS FEITAS PARA PORTUGAL

Para compras feitas em solo nacional, os óculos serão enviados através da SEUR e entregues em mão no ponto de recepção do cliente. Após o envio da encomenda é, o cliente irá receber, por e-mail, um número de acompanhamento da encomenda que poderá ser consultado em www.seur.pt.

SHIPPING AND COLLECTING INTERNATIONAL PACKAGES

International orders will be shipped with TNT. Once your parcel has been shipped you will receive the TNT tracking number by email and your parcel can then be tracked on www.tnt.com. The package will be delivered to the address you have stated as your delivery address. Since TNT couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery.

DELIVERY TIME

Portugal orders will be delivered within 1-3 working days from the day you received the shipping confirmation.
International orders will be delivered within 2-6 working days from day you received the shipping confirmation.
Please note that during Portuguese National Holidays, orders may take unto 5 days to dispatch.

CURRENCIES

FORA cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR or GBP into any other currency.

RETURNING/EXCHANGING YOUR ORDER

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the FORA sunglassess to the FORA's office in perfect condition. FORA Sunglasses products should not have been worn, used or with scratches in the lenses. Returns will only be accepted if the product has any kind of handmade problem or bad assembling. Also, the returns slip that comes with the shipment needs to be completed and enclosed together with the returned products. Returns should be sent to the following address:

FORA SUNGLASSES

AV. ÁLVARES CABRAL 28A

1250-018 LISBOA

PORTUGAL

 

COSTS FOR RETURN

FORA is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after FORA OFFICE receives the returned products and checks if it's a production problem. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by FORA Sunglasses company.